J&A Plumbing and Rooter

Positive Experiences: Many reviews mentioned punctuality, politeness, and professionalism from the technicians, particularly praising Jose. Customers were pleased with the technical skills exhibited, including problem diagnosis and repairs. Several noted a friendly and respectful demeanor from the staff, specifically when it came to maintaining cleanliness during the job.Communication Issues: A si... Read more

Positive Experiences: Many reviews mentioned punctuality, politeness, and professionalism from the technicians, particularly praising Jose. Customers were pleased with the technical skills exhibited, including problem diagnosis and repairs. Several noted a friendly and respectful demeanor from the staff, specifically when it came to maintaining cleanliness during the job.Communication Issues: A significant number of reviewers reported poor communication, both in terms of customer service and clarity about the jobs being done. Several customers encountered frustrating interactions with receptionists like Eileen and Isabella, who were described as combative, unhelpful, or dishonest. Some customers felt misled about the nature of the work done and the costs associated with it.Problems with Warranty Claims: A recurring theme involved issues related to service through home warranties, particularly with Fidelity National Home Warranty. Several users indicated that the claims process was mishandled by J&A Plumbing, leading to denied claims and additional expenses for customers. This seemed to create significant dissatisfaction, with accusations of dishonesty about charges and the fulfillment of assigned work duties.Billing Concerns: Many complaints were geared toward unexpected charges and unclear billing practices. Customers reported being charged for work that they believed should be covered under their warranty, adding to the sentiment of distrust in the company. In some cases, customers felt they were charged for services not performed, or quoted certain prices that later changed.Consistency of Service: The reviews suggested inconsistencies in service quality. While some customers expressed satisfaction with the service received, others faced what they described as incompetent or unethical behavior. This disparity led to uncertainty about whether to recommend the company, with some stating they would never use J&A again due to past negative experiences.Areas for Improvement: Reviewers strongly recommended improvements in customer service training and better handling of warranty claims. Ensuring more effective communication with clients regarding job statuses and charges was frequently suggested as a necessary change. Overall, while J&A Plumbing and Rooter has received a few favorable reviews, the heavily weighted negative experiences in terms of service delivery and customer support have significantly impacted their reputation in recent times. Read less