The Dependable Plumber

The reviews reflect a divergent sentiment towards The Dependable Plumber, highlighting substantial disparities in customer satisfaction.Negative Experiences: The first review's strong language, including phrases such as "Horrible work" and "DO NOT USE THIS COMPANY," underscores deep frustration. The reviewer recounts a troubling experience following a major service (a whole house repipe), where su... Read more

The reviews reflect a divergent sentiment towards The Dependable Plumber, highlighting substantial disparities in customer satisfaction.Negative Experiences: The first review's strong language, including phrases such as "Horrible work" and "DO NOT USE THIS COMPANY," underscores deep frustration. The reviewer recounts a troubling experience following a major service (a whole house repipe), where subsequent plumbing failures occurred. The claim that the owner, Robert, would not address these issues signals a perceived negligence and a lack of customer care. The critique of subcontracted work, particularly the drywall crew's quality, suggests a systemic issue with the company's oversight of services provided by third parties. The mention of a former partner leaving due to business practices indicates internal problems within the company that could contribute to poor service.Positive Experience: In contrast, the second review offers a glowing endorsement of The Dependable Plumber. It praises the efficiency, professionalism, and adherence to "old school values" in customer service, portraying a commitment to treating customers well. This review reflects a successful service interaction, highlighting the company Read less