Perkins And Sons Handyman

The reviews for Perkins And Sons Handyman present a mixed sentiment, where experiences seem to fluctuate significantly among customers. While several clients laud the professionalism, efficiency, and positive demeanor of technicians like Roger and Kathy, others express frustration with poor communication, unfulfilled services, and perceived dishonesty regarding payments. Customers who received tim... Read more

The reviews for Perkins And Sons Handyman present a mixed sentiment, where experiences seem to fluctuate significantly among customers. While several clients laud the professionalism, efficiency, and positive demeanor of technicians like Roger and Kathy, others express frustration with poor communication, unfulfilled services, and perceived dishonesty regarding payments. Customers who received timely and quality service were very satisfied and praised the company highly, but those who faced challenges with outreach and follow-up left feeling disappointed. Overall, the sentiment tilts towards approval but is marred by negative experiences indicating issues with customer service and reliability. In detail, the positive feedback primarily highlights the following aspects: - Timely service and responsiveness: Customers frequently noted efficient scheduling and prompt arrivals at appointments. - Skilled craftsmanship: Work was often described as high-quality, with attention to detail and competence in the tasks performed. - Polite and professional demeanor of staff: Reviewers appreciated the courteous interactions and the approach taken by technicians like Roger, which contributed to a positive customer experience. - Communication: Many customers valued the clear communication and straightforward dealings with Kathy when discussing project needs and quotes. Conversely, the negative comments revealed: - Poor follow-up and customer service: Multiple reviews indicated that clients experienced difficulty reaching someone or getting callbacks, leading to a sense of neglect. - Unfulfilled commitments: Several reviewers reported disappointment regarding services promised but never delivered, such as installation that did not happen for extended periods or payments that were not refunded. - Experience of dishonesty: Some customers expressed feelings of being misled concerning the company's capacity to complete jobs, indicating a lack of transparency that caused frustration and distrust. In summary, while Perkins And Sons Handyman has garnered significant praise for its services and professionalism from many customers, there are clear areas of concern regarding communication and reliability that the company must address to improve overall customer satisfaction. Read less