Direct Connection Plumbing

The reviews for Direct Connection Plumbing indicate a consistent pattern of dissatisfaction among customers, especially those whose requests were initiated through home warranty services such as American Home Shield.Customer Service Issues: A significant number of reviews point out a glaring lack of responsiveness, with many reviewers lamenting long wait times to reach customer service representat... Read more

The reviews for Direct Connection Plumbing indicate a consistent pattern of dissatisfaction among customers, especially those whose requests were initiated through home warranty services such as American Home Shield.Customer Service Issues: A significant number of reviews point out a glaring lack of responsiveness, with many reviewers lamenting long wait times to reach customer service representatives or technicians. Calls are often not returned, and customers report feeling ignored when they attempt to follow up on urgent plumbing issues.Poor Quality of Work: Many customers complain about the quality of work performed. Instances of technicians diagnosing issues incorrectly or failing to address the original problem are common. For example, some users experienced additional damage or ongoing plumbing issues shortly after service, leading them to seek help from independent plumbers, who often resolved the issues swiftly and at a lower cost.Communication Failures: Reviewers frequently mention poor communication from the company, with technicians often not showing up for scheduled appointments or providing last-minute cancellations without notice. Instances of technicians being underprepared for jobs Read less