Ritz Plumbing

The reviews for Ritz Plumbing tell a consistent and troubling story whereby customers report significant issues regarding trust and service quality. Positive comments are few and mainly focus on individual employees' promptness and professionalism, particularly highlighting the quick response time from staff like Louis and Chris. However, these positive notes are overshadowed by a multitude of neg... Read more

The reviews for Ritz Plumbing tell a consistent and troubling story whereby customers report significant issues regarding trust and service quality. Positive comments are few and mainly focus on individual employees' promptness and professionalism, particularly highlighting the quick response time from staff like Louis and Chris. However, these positive notes are overshadowed by a multitude of negative experiences. Common themes emerge from the critiques:Allegations of Dishonesty: A recurring sentiment among several reviewers is that Ritz Plumbing engages in deceptive practices. Multiple customers describe feeling swindled after being recommended unnecessary work, and there are numerous instances of customers seeking second opinions that have confirmed Ritz's assessments to be false.Poor Quality of Work: Several reviews mention inadequacies in the quality of workmanship, including incomplete jobs and faulty installations. Customers express frustration over having to pay for services that did not meet agreed-upon standards or were executed poorly, which culminated in further issues shortly after the work was performed.Lack of Customer Service: Multiple reviewers convey a lack of effective follow-up or support when they expressed their concerns to the company. Calls for resolution often went unreturned, leading to a persistent feeling of neglect and dissatisfaction.High Pricing for Services: Consumers consistently note exorbitant charges for simple jobs, leading to feelings of being overcharged. Many reviews provide comparative costs to industry standards, highlighting the discrepancies in pricing and contributing to their sense of being taken advantage of.Frustration with Business Practices: There are numerous complaints about the company's business tactics, including misleading communication during service calls and a lack of willingness to honor warranties. This further fuels a sentiment of distrust. Overall, the predominant feeling from the reviews for Ritz Plumbing highlights significant discontent regarding service integrity, quality, and customer support, indicating a pressing need for the company to address these concerns to regain client trust and improve their reputation. Read less