New Design Plumbing

Across the collection of recent reviews, several key themes and sentiments emerge regarding New Design Plumbing.Positive Experiences: The majority of reviews reflect strong satisfaction with the service provided. Customers repeatedly highlight the company's quick response times, with many able to obtain emergency assistance on short notice, often within an hour. The technicians, particularly Mario... Read more

Across the collection of recent reviews, several key themes and sentiments emerge regarding New Design Plumbing.Positive Experiences: The majority of reviews reflect strong satisfaction with the service provided. Customers repeatedly highlight the company's quick response times, with many able to obtain emergency assistance on short notice, often within an hour. The technicians, particularly Mario and Juan, receive consistent praise for their expertise, friendliness, and professionalism.Quality of Work: Many reviewers express being highly satisfied with the quality and thoroughness of the plumbing work done. Several customers commend the company's ability to resolve issues efficiently, often exceeding their expectations. For instance, the completion of jobs timely and apparent attention to detail were significant points of appreciation.Affordability: Competitive pricing is another frequent positive point. Several reviews mention how New Design Plumbing provides cost-effective solutions compared to other companies while delivering quality service. Customers appreciate transparent communication about costs and options without feeling pressured into making immediate decisions.Trust and Reliability: New Design Plumbing has built a sense of trust with many long-term customers who have followed its founders from previous employment. The familiarity and continuity of service evoke strong loyalty, and many reviewers express a strong intention to recommend the company to friends and family.Concerns and Critique: Despite the overwhelmingly positive feedback, some concerns remain. A notable review expressed dissatisfaction regarding thoroughness, where a customer felt important issues related to the water heater were overlooked. Additionally, an isolated incident regarding billing practices raised questions about transparency. This highlights a potential area for improvement concerning detailed checks and communication about service costs.Customer Service: The communication skills of the technicians, especially in explaining problems and providing solutions, were highlighted positively. However, the existence of a negative review mentioning inappropriate texts implies a need for better customer communication management. In sum, New Design Plumbing is generally perceived as a trustworthy and skilled plumbing service with a commitment to customer satisfaction, although minor operational concerns could be addressed to enhance their reputation further. Read less