Keithley Plumbing

The reviews reflect a sharply divided customer sentiment regarding Keithley Plumbing, illustrating a contrasting picture of their service quality. The positive feedback typically focuses on the company's knowledgeable, courteous staff and their ability to handle urgent plumbing issues effectively. Customers frequently mentioned that technicians were punctual, clean, and provided thorough and compe... Read more

The reviews reflect a sharply divided customer sentiment regarding Keithley Plumbing, illustrating a contrasting picture of their service quality. The positive feedback typically focuses on the company's knowledgeable, courteous staff and their ability to handle urgent plumbing issues effectively. Customers frequently mentioned that technicians were punctual, clean, and provided thorough and competent service. Specific employees, such as Dan, Brian, and Phyllis, received multiple commendations for their professionalism and customer service, reinforcing the idea that individual experiences can significantly influence overall satisfaction. Conversely, a substantial number of reviewers reported serious issues primarily revolving around billing and communication practices. Complaints frequently pointed to instances of overcharging, where customers felt that they were not informed of the costs beforehand or that the charges were excessive compared to the service provided. Several reviews mentioned a lack of clarity and responsiveness from the office staff, particularly in billing disputes Read less