California Repipe Specialist

The reviews of California Repipe Specialist indicate a significant impact on customer sentiment stemming from a mix of efficient service and severe complaints about customer support and follow-through.Positive Feedback: - Several customers appreciated the fast and efficient completion of the repiping process, with many noting that the work was done in a single day. The crews were often descri... Read more

The reviews of California Repipe Specialist indicate a significant impact on customer sentiment stemming from a mix of efficient service and severe complaints about customer support and follow-through.Positive Feedback: - Several customers appreciated the fast and efficient completion of the repiping process, with many noting that the work was done in a single day. The crews were often described as polite, professional, and diligent, contributing to the customers' overall satisfaction with the installation process. Good thoroughness in covering furniture and maintaining cleanliness during the job was highlighted positively in multiple instances. - Customers frequently praised the skill of the crew in both plumbing and drywall patching work. Many reviewers expressed satisfaction with how effectively the teams restored the areas they worked in, even noting that the repairs were aesthetically pleasing and texturally accurate.Negative Experiences: - A recurring theme in the negative feedback is the lack of responsiveness following completed jobs. Many customers describe struggles to reach out to the company when issues arose post-installation, such as leaks or damaged property, with several reporting that calls and messages went unanswered. - Instances of poor customer service, particularly related to communication failures, were prevalent. Many reviews recounted experiences of not receiving follow-ups or timely responses from the owner, Shane, which left customers feeling neglected and frustrated. Several felt that Shane's demeanor changed when concerns were raised, significantly impacting customer perceptions of the company's reliability. - Complaints about significant damages resulting from their work, such as broken fixtures and plumbing complications, were significant. Customers voiced their dissatisfaction when these issues were not addressed immediately after being reported, leading to additional expenses to resolve problems caused by the company.Accountability Issues: - Numerous customers indicated a lack of accountability on the part of California Repipe Specialist. Some mentioned that the company refused to cover repairs for mistakes made during the repiping process, which led to further costs for the clients. - Customers also noted a substantial impact on their stress levels due to the time taken to finalize the entire process, exacerbated by the need for additional follow-up with other contractors due to California Repipe Read less