Rowin Plumbing

The reviews for Rowin Plumbing highlight a general divide in customer experiences. Positive sentiments predominantly focus on the professionalism, efficiency, and reliability of the service. Reviews consistently mention technicians arriving on time, providing prompt service, and completing the jobs effectively. Customers appreciate the straightforward communication and willingness to suggest more ... Read more

The reviews for Rowin Plumbing highlight a general divide in customer experiences. Positive sentiments predominantly focus on the professionalism, efficiency, and reliability of the service. Reviews consistently mention technicians arriving on time, providing prompt service, and completing the jobs effectively. Customers appreciate the straightforward communication and willingness to suggest more affordable options, reinforcing Rowin Plumbing's image as a friendly, approachable service provider. Instances where technicians went above and beyond, such as sourcing parts directly from suppliers or addressing multiple issues in a single visit, further bolster the company's reputation. Conversely, a notable number of reviewers voice their dissatisfaction related to pricing practices, specifically mentioning hidden fees and charges that were not communicated upfront. This lack of transparency seems to be a recurring issue leading to a decline in trust from some customers. While some felt the overall cost was reasonable for the quality of work, others felt blindsided by unexpected additional fees, which has significantly impacted their willingness to recommend or use Rowin Plumbing in the future. The mixed feedback regarding the reliability of service is also apparent, as a handful of reviewers expressed frustration over consistency, characterizing experiences as declining compared to prior interactions. Customer experiences ranged from high satisfaction to stark disappointment, particularly when issues arose relating to poor workmanship or dishonesty about labor charges. In summary, while Rowin Plumbing is well-regarded by many for its high-quality service and professionalism, critical issues around pricing transparency and service reliability have led some customers to express concerns and reconsider their loyalty to the company. Read less