KTPlumbing

The reviews reveal a polarized perception of KT Plumbing and its owner, Kevin. On one hand, there are commendations for Kevin's helpfulness, reliability, and fair pricing, particularly from long-term customers who have found satisfaction in his work over several years. Phrases like "friendly honest guy" and "solved every issue without drama" highlight some positive interactions and depth of trust ... Read more

The reviews reveal a polarized perception of KT Plumbing and its owner, Kevin. On one hand, there are commendations for Kevin's helpfulness, reliability, and fair pricing, particularly from long-term customers who have found satisfaction in his work over several years. Phrases like "friendly honest guy" and "solved every issue without drama" highlight some positive interactions and depth of trust from certain customers. Conversely, there is a concerning number of reviews with harsh criticisms that significantly taint the overall reputation of the company. Several reviewers explicitly mention the owner's alleged dishonesty and problematic behavior, including instances where payments were mishandled and work was improperly completed. Reviews describe experiences where customers felt mistreated or disrespected, leading to a sentiment of feeling "gouged" or misled regarding service. Key common findings include: 1. A stark contrast in customer experiences, where long-standing customers express loyalty and satisfaction contrasted by newer customers voicing severe discontent. 2. Accusations of unprofessionalism and mismanagement, as indicated by claims of being cussed out and inadequate service completion. 3. A recurring mention of the owner's character, particularly focusing on issues of trust and integrity, suggesting that his personal conduct significantly affects customer perceptions of the company's service quality. This blend of positive and negative feedback creates a volatile reputation for KT Plumbing, emphasizing the need for the company to address customer service concerns while building upon its strengths. Read less