Overview of Company Customer Sentiment Analysis in January
TriCounty Services has received a mix of positive and negative reviews over the past month. Many customers praised the company for their friendly and knowledgeable technicians, especially highlighting the professionalism and clarity brought by technicians like Giovanni and Martin. Particularly, the installation of HVAC systems and maintenance programs was noted to enhance customer comfort and sati... Read more
TriCounty Services has received a mix of positive and negative reviews over the past month. Many customers praised the company for their friendly and knowledgeable technicians, especially highlighting the professionalism and clarity brought by technicians like Giovanni and Martin. Particularly, the installation of HVAC systems and maintenance programs was noted to enhance customer comfort and satisfaction. However, numerous complaints around high pricing, perceived dishonesty in quotes, and dissatisfaction with customer service were prominent. Some customers felt misled regarding the need for repairs or replacements, claiming their issues were mishandled, resulting in overcharges. The inconsistency in service quality and communication appears to be a recurring theme, leading to a divided sentiment regarding reliability and trustworthiness. Read less
Overview of Company Customer Sentiment Analysis in January
Customers generally appreciate the expertise and approachability of individual technicians, often expressing satisfaction with the outcome of specific jobs completed by team members like Giovanni, Martin, and others. Reviewers frequently noted that these technicians are thorough, professional, and efficient, leading to successful repairs and installations that meet customer needs. However, alongs... Read more
Customers generally appreciate the expertise and approachability of individual technicians, often expressing satisfaction with the outcome of specific jobs completed by team members like Giovanni, Martin, and others. Reviewers frequently noted that these technicians are thorough, professional, and efficient, leading to successful repairs and installations that meet customer needs. However, alongside these positive experiences, many clients reported feeling frustrated and deceived by the pricing structure and perceived up-selling tactics. Several reviews detail experiences where customers were presented with extraordinarily high estimates, especially regarding the repair or replacement of HVAC systems, which led to feelings of being taken advantage of Read less