Integrity Rooter & Plumbing

A significant portion of the reviews highlights a troubling pattern of high-pressure sales tactics employed by Integrity Rooter & Plumbing. Reviewers recounted experiences where after an initial consultation for a modest fee of $69, they were faced with aggressive upselling that included offers for unnecessary and expensive services, sometimes exceeding $10,000. This practice led many customers to... Read more

A significant portion of the reviews highlights a troubling pattern of high-pressure sales tactics employed by Integrity Rooter & Plumbing. Reviewers recounted experiences where after an initial consultation for a modest fee of $69, they were faced with aggressive upselling that included offers for unnecessary and expensive services, sometimes exceeding $10,000. This practice led many customers to feel they were being misled or scammed, particularly in cases involving elderly individuals who appeared to be targeted for this kind of aggressive sales strategy. Multiple reviewers noted their disbelief or frustration when faced with significant and unexpected repair estimates after what initially seemed to be a straightforward plumbing issue. Examples include one reviewer mentioning a quote of $17,000 after the company jackhammered their bathroom floor, and another expressing their dissatisfaction after being upsold from a $69 service to an estimated $1,285 for what should have been simple drain cleaning. Despite the overwhelming negative feedback, a few reviews did praise individual technicians for their responsiveness and diligence in solving issues. For instance, some customers reported positive experiences with technicians resolving specific problems promptly or efficiently, particularly with emergency situations like flooding. This indicates that while the company has potential within its workforce, the overarching business practices and customer interactions tarnish its reputation. Another common sentiment observed was the frustration with communication; many customers had difficulty understanding the technicians, feeling misled by verbal explanations that lacked clarity or written documentation. This exacerbated their experiences as they navigated complex upselling propositions without clear information. In conclusion, the general consensus among reviewers is one of mistrust towards Integrity Rooter & Plumbing, with strong advisories against using their services due to perceived lack of integrity and questionable business practices. Read less