City Plumbing & Rooter

The reviews for City Plumbing & Rooter reveal significant satisfaction in a variety of aspects of their service:Quality of Work: A majority of reviews praise the quality of work performed by the technicians. Clients frequently commend the thoroughness, expertise, and consideration shown by staff like Paul and Kevin. The company's ability to handle complex plumbing issues, such as extensive repipin... Read more

The reviews for City Plumbing & Rooter reveal significant satisfaction in a variety of aspects of their service:Quality of Work: A majority of reviews praise the quality of work performed by the technicians. Clients frequently commend the thoroughness, expertise, and consideration shown by staff like Paul and Kevin. The company's ability to handle complex plumbing issues, such as extensive repiping and difficult clogs, is often emphasized.Professionalism and Communication: Many reviewers celebrate the professionalism exhibited by the company's staff. This includes courteous interactions from both the office staff and technicians on-site. Clients appreciate timely arrival notifications and clear communication about services rendered and pricing, which contributes positively to their overall experience.Response Time: Numerous reviews mention the quick response time of the company, with several customers able to secure prompt appointments, often same-day. While many reported swift services, some adverse reviews note significant delays and scheduling issues that detracted from the experience.Customer Service: Positive sentiments often highlight customer service, mentioning friendly and helpful representatives who are willing to accommodate requests and provide accurate estimates. Reviews frequently express gratitude toward specific team members who went above and beyond to resolve plumbing problems.Pricing: Many customers find the company's pricing transparent and reasonable compared to competitors, noting fair estimates and the absence of hidden fees. However, there are several complaints regarding unexpected increases in quotes post-assessment, leading to frustrations among some clients.Negative Experiences: On the downside, several reviews indicate frustration with scheduling miscommunications and lack of follow-through. Customers reported instances where technicians arrived late or did not show up at all, as well as instances of unclear pricing that caused dissatisfaction.Mixed Feedback on Rescheduling and Flexibility: While many customers were appreciative of the company's flexibility, a few highlighted problems related to rescheduling, including lack of timely communication about delays and technician availability. This has caused some customers to seek services elsewhere. Overall, while City Plumbing & Rooter has received a majority of positive feedback largely centered on quality service and professionalism, some negative experiences related to scheduling and pricing add complexity to their reputation, suggesting that enhancements in these areas could further solidify their standing among customers. Read less