AM PM Rooter And Plumbing

The reviews for AM PM Rooter And Plumbing exhibit a polarized sentiment, showcasing both excellent service experiences and significant customer dissatisfaction. Positive Findings:Promptness and Efficiency: Multiple customers lauded the company for its quick response times, especially in emergencies. Reviewers appreciated technicians like Zack, who not only arrived promptly but completed the work ... Read more

The reviews for AM PM Rooter And Plumbing exhibit a polarized sentiment, showcasing both excellent service experiences and significant customer dissatisfaction. Positive Findings:Promptness and Efficiency: Multiple customers lauded the company for its quick response times, especially in emergencies. Reviewers appreciated technicians like Zack, who not only arrived promptly but completed the work efficiently.Professionalism: Many reviews highlight the professionalism exhibited by the technicians. Reviewers noted their politeness, thoroughness in addressing plumbing issues, and even attention to cleanliness while working.Value for Money: Several customers felt they received fair pricing for the services rendered, particularly mentioning the reasonable rates for drain cleanouts compared to competitors.Staff Morale and Teamwork: Observations regarding positive interactions between team members suggest a respectful workplace environment, contributing to better service. Negative Findings:Communication Issues: A significant concern raised was the lack of communication from the company, with reports of unanswered calls and messages, particularly when customers were waiting for callbacks or confirmations for scheduled appointments.Inconsistencies in Service and Pricing: Complaints emerged regarding misleading advertisements and discrepancies in pricing that were not honored upon service request. Some customers felt misled by promotional offers that were not available when they called.Service Satisfaction: While many reviews reflected satisfaction with the work performed, some customers expressed disappointment with how issues were handled, citing that tasks were rushed or not completed in their entirety, leading to return visits and additional charges. In conclusion, while AM PM Rooter And Plumbing has earned praise for its responsive service and professional demeanor of its staff, it faces challenges related to communication, service consistency, and customer expectations about pricing. Understanding these mixed sentiments may help improve customer service and operational effectiveness moving forward. Read less