We Care Plumbing, Heating and Air - Orange County

Positive Experiences: Many reviewers expressed satisfaction with the quality of service they received from individual technicians. Specific technicians, such as Jason, Brian, and Kyle, were frequently highlighted for their professionalism, punctuality, and thoroughness. Customers appreciated the friendly demeanor and the willingness of these technicians to explain processes and options without pre... Read more

Positive Experiences: Many reviewers expressed satisfaction with the quality of service they received from individual technicians. Specific technicians, such as Jason, Brian, and Kyle, were frequently highlighted for their professionalism, punctuality, and thoroughness. Customers appreciated the friendly demeanor and the willingness of these technicians to explain processes and options without pressure to upsell. Positive reviews often involved successful installations through partners like Costco, emphasizing the value added through warranties and products.Quality of Work: Several customers reported successful HVAC installations and repairs, noting that work was completed efficiently and with minimal disruption to their home. Many praised the technicians for their attention to detail and cleanliness during installations, which enhanced customers' satisfaction.Customer Service Issues: Despite the positive reviews on technician performance, customer service received criticism regarding scheduling and communication. Customers frequently mentioned issues with appointment times being rescheduled or missed without timely notice. Furthermore, interactions with customer service representatives were sometimes described as unhelpful or dismissive, leading to increased frustration among clients needing urgent assistance.High Pricing and Upselling Concerns: A recurrent complaint was regarding the high cost of services and perceived upselling tactics, where customers felt pressured into purchasing additional services or products that they did not necessarily need. While some acknowledged the quality of the products offered, many others felt that the pricing was excessive, especially in comparison to competitors.Inconsistent Quality of Service: Several reviews pointed to a lack of consistency in experiences depending on the technician visited. While some technicians were exemplary in their service delivery, others were tagged as inexperienced or failing to provide satisfactory solutions to problems, leading to repeat visits.Warranty and Follow-up Concerns: Numerous customers expressed disappointment over issues with warranties, alleging poor follow-through on promised services or repairs covered under warranty agreements. Complaints revealed a mistrust regarding the company Read less