Greenstar Home Services / Rescue Rooter

Positive Experiences: A subset of reviews reported satisfactory services, particularly praising the proficiency and demeanor of specific technicians. Cases where technicians like Alexey, Raymundo, and others were specifically mentioned reflected positive client interactions. Customers appreciated the prompt responses, thorough explanations of issues, and the respectful handling of their properties... Read more

Positive Experiences: A subset of reviews reported satisfactory services, particularly praising the proficiency and demeanor of specific technicians. Cases where technicians like Alexey, Raymundo, and others were specifically mentioned reflected positive client interactions. Customers appreciated the prompt responses, thorough explanations of issues, and the respectful handling of their properties. Repeat customers valued the familiarity and consistency they felt with the service quality during their interactions with these technicians.Service Quality and Communication Issues: A recurring complaint across many reviews was about the company's communication, especially concerning scheduling. Customers frequently mentioned missed appointments, lack of timely communication about delays, and confusion over service availability. This led to frustration, particularly from those who rearranged schedules to accommodate service calls.Pricing Discrepancies: A significant number of reviews revolved around feelings of being overcharged or inadequately informed about pricing. Instances of advertised low rates that escalated to significantly higher costs once technicians arrived were common. Customers noted they felt misled by the company Read less