Do It Right Plumbers

Customer Satisfaction and Good Service: - There were several instances where customers expressed appreciation for the technicians' professionalism and knowledge. Positive mentions include quick diagnostics, solutions to plumbing issues, and friendly interactions. Specific technicians like Gunner and Christian are frequently highlighted for their exemplary service, suggesting that personal expe... Read more

Customer Satisfaction and Good Service: - There were several instances where customers expressed appreciation for the technicians' professionalism and knowledge. Positive mentions include quick diagnostics, solutions to plumbing issues, and friendly interactions. Specific technicians like Gunner and Christian are frequently highlighted for their exemplary service, suggesting that personal experiences with certain employees can significantly uplift the overall perception of the company.Pricing Issues: - A predominant theme among the reviews is dissatisfaction with pricing. Many customers felt that Do It Right Plumbers charged exorbitant fees compared to other local plumbing services. Instances of being quoted prices that were considerably higher than estimates from other companies were common. Customers often underscored their experiences of feeling taken advantage of, particularly when dealing with emergency situations.Allegations of Upselling and Dishonesty: - Numerous reviews indicated that customers experienced pressure to upgrade or purchase additional services. Multiple reports suggest that technicians would push for unnecessary services or excessively high-cost repairs without thorough justification. This led to a perception of unethical business practices aimed at maximizing profit rather than genuinely addressing customer needs.Communication and Customer Service Problems: - Customers frequently reported poor communication with the office staff. Complaints about delayed follow-ups, unfulfilled promises, and difficulty in obtaining itemized invoices were prevalent. Some reviews mentioned frustrations with the handling of complaints, indicating a lack of accountability and resolution for unsatisfied customers.Mixed Experience with Technicians: - While many customers praised individual technicians for their skill and courteousness, others reported negative interactions, ranging from incompetence to unprofessional conduct. This inconsistency suggests that while the company has capable personnel, there is a significant variance in service quality depending on the technician sent.Persistent Complaints about Membership Plans: - Some reviews also highlighted frustrations with membership plans, which potentially led to unexpected fees. Customers expressed that the promised benefits of membership seemed misleading compared to their actual experiences, leading to feelings of being scammed or misled. In summary, while Do It Right Plumbers showcases capable technicians and some positive customer interactions, the overarching sentiment is heavily skewed towards dissatisfaction stemming from pricing concerns, aggressive upselling tactics, and inadequate customer service, suggesting that prospects considering their services should approach with caution and possibly seek competitive quotes beforehand. Read less