Pure Pro Plumbing

The majority of reviews for Pure Pro Plumbing reflect a strong sense of satisfaction with the services provided. Common positives emphasized by customers include punctuality, effective communication, and thorough work. Many clients specifically mentioned the professionalism of the technicians, including names like Nathan, Jessie, Alan, and Maurice, noting their willingness to go above and beyond t... Read more

The majority of reviews for Pure Pro Plumbing reflect a strong sense of satisfaction with the services provided. Common positives emphasized by customers include punctuality, effective communication, and thorough work. Many clients specifically mentioned the professionalism of the technicians, including names like Nathan, Jessie, Alan, and Maurice, noting their willingness to go above and beyond to resolve issues in a timely manner. For instance, Eric P.'s review highlighted their efficiency and cleanliness during a major plumbing project, establishing a strong foundation of trust with the service. Customers frequently praised the detailed explanations provided by the technicians, which contributed to a sense of reassurance and understanding regarding plumbing issues. Positive sentiments are also directed towards the reasonable pricing and the perceived value offered, especially when compared to catastrophic plumbing events like slab leaks. However, a notable dissenting review brought attention to scheduling and customer service concerns, particularly referencing two consecutive cancellations due to technician emergencies. The reviewer felt their medical condition warranted more understanding and flexibility from the company, leading to feelings of frustration and disappointment. This indicates that while the technical competency of Pure Pro Plumbing is widely viewed favorably, there may be gaps in their scheduling and communication process that could be improved. Overall, customers have expressed a high likelihood of recommending Pure Pro Plumbing, reinforcing their reputation in the plumbing industry. Despite the concerns raised about scheduling mishaps, the general consensus remains favorable, with many indicating they would return for future plumbing needs, underscoring their reliability and quality of service. Read less