Pacific Drain & Plumbing

The review highlights both positive and negative aspects of the experience with Pacific Drain & Plumbing. The customer appreciated the quick response time, with service scheduled for the following day, which indicates a level of dependability and efficiency in their operations. The praise for the office staff, described as "amazing," friendly, and helpful, reflects positively on the customer servi... Read more

The review highlights both positive and negative aspects of the experience with Pacific Drain & Plumbing. The customer appreciated the quick response time, with service scheduled for the following day, which indicates a level of dependability and efficiency in their operations. The praise for the office staff, described as "amazing," friendly, and helpful, reflects positively on the customer service aspect of the company. However, the sentiment drastically shifts when it comes to the cost and quality of the work performed. The reviewer found the pricing to be exorbitant, indicating a perception that the value for money was severely lacking, especially given the $1700 charged for replacing valves. This high cost, paired with dissatisfaction about the quality of the finished work, has contributed to the overall negative sentiment. The reviewer expresses frustration over needing further repairs and suggests that customers should consider other options due to the company's perceived tendency to "rip you off." In summary, while there are positive elements regarding customer service and responsiveness, the negative aspects concerning pricing and service quality heavily outweigh these positives, leading to a strong recommendation against using this plumbing service. This suggests that potential customers may encounter similar frustrations if cost and quality remain consistent issues. Read less