KB Plumbing & Remodeling

The reviews for KB Plumbing & Remodeling indicate a predominantly positive sentiment towards the company, with various themes consistently appearing throughout the feedback:Customer Service: Customers frequently describe the staff as friendly, polite, and professional. Remarkably, many reviews mention Natasha and her responsiveness, indicating that effective communication is a strong point for the... Read more

The reviews for KB Plumbing & Remodeling indicate a predominantly positive sentiment towards the company, with various themes consistently appearing throughout the feedback:Customer Service: Customers frequently describe the staff as friendly, polite, and professional. Remarkably, many reviews mention Natasha and her responsiveness, indicating that effective communication is a strong point for the company. Customers appreciated the promptness of responses and the willingness to accommodate emergencies, such as same-day service.Technician Expertise: Technicians like Tim and Chuy are often highlighted for their knowledge and professionalism. Reviews reflect that they not only resolved issues efficiently but also took the time to explain the problems and provide preventative advice, contributing to a positive customer experience.High-Quality Work and Fair Pricing: Multiple customers expressed gratitude for the competitive pricing offered by KB Plumbing. Many noted having received several quotes from other companies and found KB Plumbing to be significantly cheaper while maintaining high-quality work. Reviews consistently mentioned that the estimates given were honored, with no surprise charges, thus building further trust.Quick and Efficient Service: Timeliness in service delivery was a recurring theme, with many customers reporting that technicians arrived promptly and completed jobs in a timely manner. Quick repairs during emergencies received particular praise, such as fixing leaks or installing necessary fixtures within hours of contact.Trust and Reliability: Many customers expressed a strong intention to continue using KB Plumbing for future plumbing needs. The consistent mention of repeat customers indicates that the company has established a reliable reputation within the community.Positive Experiences in Problem Resolution: Customers shared stories of resolving even complex plumbing issues efficiently. For instance, instances of difficult repairs, like those involving rusted components or extensive leak repairs, led to high satisfaction when completed successfully within a short time frame.Less Favorable Reviews: While the majority of feedback is positive, there were a few instances where communication was noted as lacking, particularly for small job inquiries. These experiences seem isolated but indicate an area for improvement. Overall, KB Plumbing & Remodeling demonstrates strong performance in customer care, expert service delivery, and overall value Read less