American Plumbing Heating & Air Conditioning

The reviews indicate a strong positive sentiment towards American Plumbing Heating & Air Conditioning, with multiple customers praising the professionalism and efficiency of their technicians. The quick responses to service requests, as noted by Scott Bales, and the effectiveness of repairs, as experienced by the other satisfied customers, reinforce the company's reputation for prompt quality serv... Read more

The reviews indicate a strong positive sentiment towards American Plumbing Heating & Air Conditioning, with multiple customers praising the professionalism and efficiency of their technicians. The quick responses to service requests, as noted by Scott Bales, and the effectiveness of repairs, as experienced by the other satisfied customers, reinforce the company's reputation for prompt quality service. Additionally, there are commendations for the honesty and transparency exhibited by the technicians, especially regarding warranty services. The mention of a 2-hour turnaround to restore hot water further emphasizes their capability and commitment to minimizing inconvenience for customers. However, the reviews also reveal a significant downside with one reviewer expressing frustration over a lack of follow-up and missed appointments. This highlights a critical area for improvement in communication and reliability, as a single negative experience can significantly impact overall customer perception and retention. In summary, while American Plumbing Heating & Air Conditioning has many satisfied clients that appreciate their quick and competent service, they must address the communication issues present in some cases to ensure a consistently positive experience for all customers. Read less