Supreme Plumbing & Heating

High Praise for Customer Service: A considerable number of reviews praised the company's technicians for their responsive nature, expertise, and genuine desire to assist customers. Akida and Amili, recognized as "the twins," were frequently mentioned for their knowledge and friendly demeanor, providing comfort and assurance to clients facing heating emergencies.Professionalism and Efficiency: Seve... Read more

High Praise for Customer Service: A considerable number of reviews praised the company's technicians for their responsive nature, expertise, and genuine desire to assist customers. Akida and Amili, recognized as "the twins," were frequently mentioned for their knowledge and friendly demeanor, providing comfort and assurance to clients facing heating emergencies.Professionalism and Efficiency: Several clients noted the promptness and efficiency of the service provided, with many stating technicians arrived quickly, often on the same day of their calls. Customers appreciated the meticulous work done and how technicians explained processes and options clearly, demystifying HVAC concerns.Negative Experiences with Communication & Follow-Up: A recurring theme among negative reviews was inadequate communication. Some clients reported frustrating delays in service, unanswered calls, and poor follow-up regarding diagnostics or repairs, leading to feelings of being ignored and undervalued as customers. This inconsistency seems to generate significant frustration.Perceptions of Overcharging: A notable number of customers felt that Supreme Plumbing & Heating charged excessively for parts and services. Specific complaints involved estimates that appeared inflated compared to quotes from other companies, leading to feelings of betrayal and doubts about the company's integrity.Mixed Experiences with Warranty Work: Some customers who were referred to Supreme Plumbing through home warranty programs reported inefficient service and poor communication. Experiences with warranty claims exacerbated their dissatisfaction, suggesting a potential area for improvement in managing these partnerships.Positive Reputation for Specific Issues: Conversely, a significant number of reviews indicated satisfaction regarding specific tasks performed (such as furnace and A/C fixes), affirming the technicians Read less