Star Rooter & Plumbing Inc

Star Rooter & Plumbing Inc has garnered a largely positive sentiment among reviewers who commend the quality of their work, particularly regarding sewer and plumbing repairs. Many customers praised the company's ability to diagnose and handle complex plumbing issues efficiently. For instance, reviews frequently mention the prompt response times in emergencies, such as water leaks and sewer back-up... Read more

Star Rooter & Plumbing Inc has garnered a largely positive sentiment among reviewers who commend the quality of their work, particularly regarding sewer and plumbing repairs. Many customers praised the company's ability to diagnose and handle complex plumbing issues efficiently. For instance, reviews frequently mention the prompt response times in emergencies, such as water leaks and sewer back-ups, with technicians often arriving quickly and resolving issues the same day. Another frequently highlighted aspect is the professionalism and expertise of the technicians, notably individuals like Alex, Julio, and Roy, who received direct compliments for their thorough work and clear communication. Customers appreciated that these technicians provided step-by-step guidance through the repair processes and offered competitive and fair pricing, often coming in lower than competitors. However, several reviews did indicate several points of contention that impact overall sentiment. A recurring theme in the negative feedback involves experiences of poor customer service from some technicians, where issues of rudeness and lack of professionalism were cited. Specific incidents where technicians failed to communicate effectively or respect customer property also detracted from the experiences of some customers, leading to serious dissatisfaction. Additionally, issues around pricing surfaced in multiple reviews, with some customers feeling that quoted prices were not clear or that they experienced price increases after the initial estimates. This led to feelings of distrust in the pricing process, leading some to opt for second opinions or to report dissatisfaction overall. Some reviews also mentioned mixed outcomes, where initial service was satisfactory, but follow-up work failed to resolve ongoing issues, causing repeat calls and dissatisfaction with follow-up care. In summary, Star Rooter & Plumbing Inc is generally viewed favorably for its technical skill and responsiveness, which resonates well with clients facing plumbing emergencies or complex repairs. The company has a solid reputation for competitive pricing and effective job execution. Nevertheless, areas related to the professionalism of some staff, communication about pricing, and consistency in service quality merit attention for the enhancement of customer satisfaction. Read less