Montclair Rooter Plumbing & Heating

Service Quality and Expertise: Many customers praised Josh's technical skills and problem-solving capability, often stating that he found cost-effective solutions that saved them significant amounts of money compared to estimates provided by other plumbers. His ability to effectively communicate the issues at hand was also appreciated, particularly in how he explained the plumbing processes in... Read more

Service Quality and Expertise: Many customers praised Josh's technical skills and problem-solving capability, often stating that he found cost-effective solutions that saved them significant amounts of money compared to estimates provided by other plumbers. His ability to effectively communicate the issues at hand was also appreciated, particularly in how he explained the plumbing processes involved in repairs.Responsiveness and Availability: Josh is frequently noted for his prompt responses to calls and messages, often accommodating emergency situations with urgent appointments. Reviewers valued his dedication to getting the job done, even during inconvenient hours or busy weekends.Personality and Communication Style: While many found Josh's talkative nature engaging, it was also a point of contention. Some reviewers appreciated his lighthearted attitude, while others felt it was unprofessional, noting instances where he used inappropriate language or was overly familiar in a business context. This polarized perception suggests that while his personality endeared him to some, it detracted from the professionalism expected in service industries for others.Concerns Over Licensing and Professionalism: A number of reviews raised flags about Josh's licensing status, with claims that his license was inactive or expired. This caused significant concern for some customers, suggesting that potential clients should verify his credentials beforehand. Complaints related to his conduct, including argumentative interactions and issues with pricing transparency, indicate that some clients had negative experiences that outweighed their positive interactions.Overall Customer Satisfaction: Despite the divided opinions on Josh Read less