H & R Plumbing and Rooter

The reviews of H & R Plumbing and Rooter largely reflect a highly positive customer experience. A significant number of customers express satisfaction with the promptness and efficiency with which the company responds to service requests, often noting that technicians arrived within an hour of their call. Rafael, the owner, receives consistent praise for his professionalism, promptness, and thorou... Read more

The reviews of H & R Plumbing and Rooter largely reflect a highly positive customer experience. A significant number of customers express satisfaction with the promptness and efficiency with which the company responds to service requests, often noting that technicians arrived within an hour of their call. Rafael, the owner, receives consistent praise for his professionalism, promptness, and thoroughness in diagnosing and repairing plumbing issues. Many patrons have praised him as "honest," "knowledgeable," and very effective in resolving complicated plumbing problems. A common theme throughout the reviews is the emphasis on competitive and fair pricing for services rendered. Customers appreciate that estimates given over the phone were honored upon arrival, creating a sense of trust. Many reviewers mention that they received excellent value for money, especially in emergency scenarios, which arguably enhances customer loyalty. While the overall sentiment is positive, there are some critiques that highlight areas for improvement. A few customers reported experiences with certain technicians who were perceived as rude or unprofessional, which detracted from their overall experience. Cases of perceived miscommunication about service availability and job-related advice were noted as well. Additionally, there are reports of unclear pricing or concerns regarding the justification of costs for specific services. These issues, while not pervasive, indicate that quality control and customer service training could be beneficial. Overall, H & R Plumbing and Rooter is well-regarded for reliability and value, but attention to maintaining consistent quality in customer interactions would enhance their reputation even further. The strong recommendation from numerous reviews signifies that many customers are likely to return and refer others to H & R Plumbing, particularly for the efficient and effective services provided by their technicians. Read less