Gladiator Rooter & Plumbing

Positive Feedback on Service and Response: A significant number of reviews highlight the quick response times and professionalism of the technicians, particularly Victor and Sal. Many clients noted that technicians arrived within the promised timeframe and provided effective solutions, especially during emergencies.Quality of Work: Reviewers frequently commend Gladiator for the quality of work per... Read more

Positive Feedback on Service and Response: A significant number of reviews highlight the quick response times and professionalism of the technicians, particularly Victor and Sal. Many clients noted that technicians arrived within the promised timeframe and provided effective solutions, especially during emergencies.Quality of Work: Reviewers frequently commend Gladiator for the quality of work performed. Customers noted that plumbing problems, which often were complex, were resolved efficiently. Reviews indicate satisfaction with both minor repairs and major installations, suggesting expertise in handling various plumbing issues.Concerns About Pricing and Transparency: A recurrent theme among dissatisfied clients is the concern over pricing. Complaints about being quoted one price yet being charged significantly more after work was completed appear several times. This inconsistency has led to feelings of mistrust regarding the company's pricing methods and billing practices.Mixed Experiences with Communication: While many reviews praise clear and friendly communication from support staff and technicians, others report poor experiences, particularly when issues arose related to billing or follow-up services. Some customers expressed frustration when they felt their concerns were not addressed adequately by the office staff.Inconsistency in Service: Several reviews pointed out variability in the quality of service depending on the technician dispatched. While many praised certain individuals for their thorough work and honesty, others reported feeling pressured to accept additional upsells or dissatisfaction with the quality of work.Incidents of Unprofessional Behavior: A small number of reviews detailed incidents of unprofessional conduct, including inappropriate comments or behavior by technicians. Such reports significantly impacted overall satisfaction for those clients and raised concerns regarding customer safety and professionalism.General Loyalty and Recommendations: Despite the negative reviews, a fair portion of customers expressed their intention to continue using Gladiator for future plumbing needs, often citing that they would recommend the company to others. This loyalty indicates that many view their experiences as sufficiently positive to overlook occasional flaws. In conclusion, Gladiator Rooter & Plumbing demonstrates solid overall competency with many satisfied clients. However, the company also faces challenges regarding consistency in service quality and pricing transparency, which could undermine customer trust. Read less