Forbes Plumbing

The reviews for Forbes Plumbing indicate a strong customer satisfaction level with multiple highlights focusing on their prompt service, fair pricing, and competent workmanship. Multiple reviewers emphasized the company's commitment to integrity, noting that estimates would often turn out lower than expected, which builds trust and customer loyalty. Common themes from the reviews show that custom... Read more

The reviews for Forbes Plumbing indicate a strong customer satisfaction level with multiple highlights focusing on their prompt service, fair pricing, and competent workmanship. Multiple reviewers emphasized the company's commitment to integrity, noting that estimates would often turn out lower than expected, which builds trust and customer loyalty. Common themes from the reviews show that customers experienced timely responses, especially in emergency situations. Many noted that Forbes Plumbing was willing to work around personal schedules, which added to their convenience and satisfaction. The technicians were frequently described as professional, courteous, and knowledgeable, and this customer care extended to thoughtful gestures, such as removing shoes and using tarps to protect the home. Another common point was the capacity for Forbes Plumbing to handle complex issues associated with older homes, suggesting an expertise that instills confidence in their abilities. The detailed level of service, such as explaining plumbing issues and providing recommendations, was also appreciated by customers, indicating a commitment to transparency. On the negative side, one reviewer expressed disappointment due to a particular interaction that they found disrespectful and dismissive. This indicated a potential area for improvement in customer service, especially when dealing with clients facing distressing situations like plumbing disasters. It suggests that while the overall sentiment is positive, there are instances where the emotional aspect of customer service fell short of expectations. In conclusion, while Forbes Plumbing maintains a strong overall reputation, they would benefit from addressing the concerns related to customer service communication to ensure that all customers feel respected and valued, especially in challenging situations. Read less