Ehret Plumbing & Heating

Experiences of Professionalism and Competence: A considerable number of reviews highlight the professionalism exhibited by technicians at Ehret Plumbing. Many customers detailed instances of friendly and knowledgeable staff, particularly noting the work of individual technicians like Marvin and Josh. Positive comments frequently emphasized timely service, thorough explanations of issues, and effec... Read more

Experiences of Professionalism and Competence: A considerable number of reviews highlight the professionalism exhibited by technicians at Ehret Plumbing. Many customers detailed instances of friendly and knowledgeable staff, particularly noting the work of individual technicians like Marvin and Josh. Positive comments frequently emphasized timely service, thorough explanations of issues, and effective customer relations, contributing to strong loyalty among some patrons who have used the service over many years.Concerns About Transparency and Pricing: A significant portion of the feedback indicates that some customers felt the pricing was not transparent. There were several mentions of shocking costs being proposed for seemingly standard repairs, leading to feelings of being overcharged or subjected to upselling tactics. Reviewers who experienced this often compared their costs to those from other plumbers, observing significant discrepancies.Negative Experiences and Lack of Follow-Up: Many reviews detailed instances of inadequate after-service support, with customers feeling ignored when following up on unresolved issues or faulty repairs. Complaints regarding poor communication, especially when appointments were scheduled incorrectly or not honored, were prevalent. This lack of follow-up led to feelings of frustration and betrayal among customers who had trusted Ehret with critical plumbing issues.Rapid Response and Emergency Services: On the positive side, several customers lauded Ehret's responsiveness in emergencies, often calling them the only plumbing service able to attend quickly. Reviewers noted that when time was of the essence, Ehret delivered prompt service, which is a significant factor for many in their satisfaction ratings.Inconsistency in Service Quality: Despite a number of positive experiences reported, reviews indicate considerable variability in service quality among different technicians. Some customers expressed disappointment with the level of work performed, suggesting a decline in competency in recent years or inconsistency in training.Potential for Improvement: Many of the recurring themes suggest a need for Ehret Plumbing to enhance its customer service protocols, improve communication, and ensure that pricing practices are clearer and more consistent. This response could potentially mitigate negative experiences and feedback. Overall, while there are numerous commendable aspects of Ehret Plumbing's service Read less