Cal Bay Plumbing

The reviews of Cal Bay Plumbing illuminate a division in customer experiences, leading to a bipolar sentiment profile for the company. Positive sentiments emerge primarily from customers who engaged with the crew for urgent plumbing issues. Reviews highlighted Leonard's professionalism and ability to promptly address leaks and perform repairs effectively without exorbitant charges. Satisfied cus... Read more

The reviews of Cal Bay Plumbing illuminate a division in customer experiences, leading to a bipolar sentiment profile for the company. Positive sentiments emerge primarily from customers who engaged with the crew for urgent plumbing issues. Reviews highlighted Leonard's professionalism and ability to promptly address leaks and perform repairs effectively without exorbitant charges. Satisfied customers reported feeling reassured by their availability and responsiveness, particularly during emergencies. Armando received commendations for thoroughness in inspections and project work, with many appreciating the quick turnaround and reliability in executing plumbing tasks such as sewer lateral work and necessary adjustments. Customers frequently commented on the staff's friendly nature and the peace of mind provided to out-of-town landlords and homeowners. Furthermore, several reviews noted competitive pricing and the clarity of estimates provided, enhancing overall satisfaction. Conversely, negative experiences predominated under themes of reliability and follow-through. Some customers expressed frustration over warranty service issues, citing unresponsive communication when seeking follow-up on previously completed work. The case of a destroyed fire pit and stolen property raised significant concerns regarding the accountability and care taken during plumbing jobs. Customers felt disregarded when they reached out with complaints that resulted in poor communication and unacknowledged grievances. Overall, Cal Bay Plumbing showcases competence in their work with a dedicated team; however, the company Read less