Absolute Plumbing and Drain

The sentiment surrounding Absolute Plumbing and Drain is largely mixed, characterized by both commendations for service excellence and numerous criticisms related to pricing and service quality.Professionalism and Service Quality: Multiple reviews noted that technicians such as Oleg, Larry, and others displayed courteous behavior and professionalism during service calls. Customers appreciated the ... Read more

The sentiment surrounding Absolute Plumbing and Drain is largely mixed, characterized by both commendations for service excellence and numerous criticisms related to pricing and service quality.Professionalism and Service Quality: Multiple reviews noted that technicians such as Oleg, Larry, and others displayed courteous behavior and professionalism during service calls. Customers appreciated the thoroughness of the work done, particularly during complex repairs, and many felt the technicians had significant expertise and dedication.Prompt Response and Communication: Some reviews highlighted the company's quick response times and effective communication, with customers receiving updates and technician information ahead of appointments. This proactive approach contributed positively to the overall customer experience for a group of clients.High Costs and Perceived Overcharging: A recurring theme among the negative reviews revolved around dissatisfaction with pricing. Many customers expressed outrage over unexpectedly high charges, often feeling misled about the initial quotes given or the minimum service charges. Some complaints cited being billed for diagnostic visits without satisfactory outcomes, leading to accusations of deceptive practices.Customer Service Issues: Several reviewers mentioned poor customer service experiences, including lack of follow-up, unprofessional behavior from office staff, and ineffective resolution of complaints. Instances of rudeness, hostility during phone conversations, and poor handling of service-related issues contributed to a sense of frustration among customers.Mixed Experiences on Repairs: While some customers reported successful repairs, others indicated that repairs led to recurring issues or failed to address the problems properly. The inconsistency between positive and negative experiences with the effectiveness of the services rendered led to a polarized view of the company.Resilience and Sincere Customer Care: In contrast to the negative feedback, some reviews mentioned a strong sense of trust and appreciation for particular technicians and their problem-solving abilities. Such positive endorsements suggest that, depending on the technician dispatched, experiences can vary greatly Read less