Drain Master - Plumbing Services

Among Reviews The review presented underscores several key themes that contribute to the sentiment towards Drain Master - Plumbing Services. Initial positive impressions were evident, highlighting Lubo's quality of work and competitive pricing during the installation of a shower. Customers appreciated the craftsmanship but expressed dissatisfaction tied to service completion timelines and customer... Read more

Among Reviews The review presented underscores several key themes that contribute to the sentiment towards Drain Master - Plumbing Services. Initial positive impressions were evident, highlighting Lubo's quality of work and competitive pricing during the installation of a shower. Customers appreciated the craftsmanship but expressed dissatisfaction tied to service completion timelines and customer support. A notable issue is the delay in returning to finish the job after the initial payment was made. The customer's frustration stemmed from the extended period it took to complete a minor remaining task, which affected their ability to fully utilize their new installation. The respondent felt neglected and undervalued post-payment, leading to a perception that customer priorities shifted towards new projects over fulfilling previously agreed-upon commitments. Moreover, the reliance on communication methods like calls and emails to chase down service completion indicated a lack of proactive customer service. The recipient's experience, which involved multiple attempts to secure follow-up service, raises concerns about Drain Master's reliability and accountability. In conclusion, while the workmanship appears to meet customer expectations, the delay in finishing the job and the perceived lack of adequate communication and support after payment negatively influence the overall sentiment. Customers are advised to consider holding off on payments until all aspects of the job are completed to avoid similar situations. Read less