Speedy Plumbing

Most reviews reflect a strong sentiment of frustration and disappointment. A recurring theme is the perception of overcharging and lack of transparency regarding costs. Multiple customers reported being quoted prices that far exceeded what they later found to be average market rates for similar services, leading many to feel they were victims of price gouging or scams. Several reviewers mentioned ... Read more

Most reviews reflect a strong sentiment of frustration and disappointment. A recurring theme is the perception of overcharging and lack of transparency regarding costs. Multiple customers reported being quoted prices that far exceeded what they later found to be average market rates for similar services, leading many to feel they were victims of price gouging or scams. Several reviewers mentioned that the charges were not clearly communicated upfront, which added to their dissatisfaction. Rudeness and unprofessional behavior, particularly from the owner, Texas, surfaced as a common criticism. Several customers noted that Texas would become defensive and aggressive when questioned about service and pricing, leading to hostile interactions that left a negative impression on customers. Instances of technicians making mistakes, not having the necessary parts, or failing to fix the problem as expected were also commonly reported, further damaging Speedy Plumbing's reputation. Communication issues plague this company, as several customers described trouble reaching them or receiving timely responses. Complaints included missed appointments with no prior notification, slow or nonexistent follow-ups after service, and managers refusing to provide documentation regarding services rendered, which raised concerns about accountability. Despite the overwhelming sea of negativity, a small minority of reviews highlighted positive encounters with specific technicians. Customers pointed out instances where technicians provided good service and were knowledgeable, demonstrating that while there are positive experiences, they stand out in stark contrast to the most common sentiments expressed. In summary, the reviews suggest that Speedy Plumbing struggles significantly with customer service, transparency in pricing, and professional communication, impacting their overall reputation and customer satisfaction. Read less