Rooter Alert Plumbing Sewer Drains

Rooter Alert Plumbing Sewer Drains received a range of sentiments from customers, exhibiting both commendations and critiques. On the positive side, multiple reviewers praised the professionalism, politeness, and thoroughness of the technicians. Customers like one mentioned that Mario was "awesome" and provided clarity during plumbing issues, while another highlighted that their technician showed ... Read more

Rooter Alert Plumbing Sewer Drains received a range of sentiments from customers, exhibiting both commendations and critiques. On the positive side, multiple reviewers praised the professionalism, politeness, and thoroughness of the technicians. Customers like one mentioned that Mario was "awesome" and provided clarity during plumbing issues, while another highlighted that their technician showed them details through a live video feed, increasing transparency. Many appreciated the company's honest recommendations rather than upselling unnecessary services, with multiple reviews underscoring instances where customers felt they were given fair and reasonable quotes compared to competitors. However, the company faced significant criticism as well, particularly concerning appointment scheduling and communication. A number of customers reported instances of no-shows, last-minute cancellations, and lengthy delays without adequate notifications. Such experiences left customers frustrated, especially when their plumbing issues required timely resolution. An alarming pattern emerged surrounding the lack of follow-up, with some individuals feeling neglected post-service, regardless of their initial positive engagements with staff. Additionally, several reviewers expressed concerns about being quoted higher prices for work that appeared to be inflated once the service began, describing experiences consistent with Read less