Rocky’s Plumbing And Rooter

Rocky's Plumbing shows a genuinely mixed track record across all dimensions. On the positive side, several technicians — particularly Karl and Karmonte — received strong praise for communication, punctuality, technical knowledge, and follow-through, with multiple reviewers noting accurate diagnosis and complete resolution of complex plumbing issues. However, a significant cluster of negative r... Read more

Rocky's Plumbing shows a genuinely mixed track record across all dimensions. On the positive side, several technicians — particularly Karl and Karmonte — received strong praise for communication, punctuality, technical knowledge, and follow-through, with multiple reviewers noting accurate diagnosis and complete resolution of complex plumbing issues. However, a significant cluster of negative reviews (4 out of 15) raises serious concerns: repeated complaints about unanswered calls, voicemail-only contact, failure to call back within promised windows, and one alarming allegation of a falsified diagnostic report (claiming a slab leak in a home with a crawl space). The project completion dimension is particularly impacted by one review alleging the contractor accepted a job and never showed up, and another alleging a fraudulent report submitted to a home warranty company. Pricing feedback is limited but generally positive among those who mentioned it, with one reviewer specifically noting no upselling and fair estimates. Read less