Silverado Plumbing

The reviews reflect a dual sentiment landscape around Silverado Plumbing, showcasing both commendations for service excellence and criticisms that highlight areas for improvement. Positive feedback predominantly centers around Enrique, who is repeatedly recognized for his outstanding service. Customers appreciate his attentiveness, quick response times, and ability to address plumbing issues pro... Read more

The reviews reflect a dual sentiment landscape around Silverado Plumbing, showcasing both commendations for service excellence and criticisms that highlight areas for improvement. Positive feedback predominantly centers around Enrique, who is repeatedly recognized for his outstanding service. Customers appreciate his attentiveness, quick response times, and ability to address plumbing issues promptly. The review mentioning his willingness to work during the July 4th holiday exemplifies a commitment to customer service that resonates well with the clientele. Users frequently note that Enrique's technical skills allow for efficient problem-solving, leaving them satisfied and happy with the results. However, a portion of the reviews indicates serious concerns about communication and scheduling. One review specifically mentions a missed appointment with no follow-up, which contributes to frustration. Customers expressed disappointment when they were unable to secure an appointment or when inquiries went unanswered due to a full voicemail. This highlights a significant gap in customer service that has impacted the overall experience for those individuals. In summary, while Silverado Plumbing, led by Enrique, garners praise for exceptional work, the disconnect in communication and case follow-through presents a troubling counterpoint. For the company to enhance its reputation, focusing on improving customer communication and ensuring reliability in scheduling will be crucial. Addressing these concerns could elevate the overall customer experience and solidify the positive sentiment reflected in many reviews. Read less