We Care Plumbing, Heating and Air

Positive Aspects: - Many reviews highlight the professionalism and competency of specific technicians, with several customers commending their courteous approach and technical expertise. - There are positive mentions of timely installation and thorough maintenance work, particularly regarding new HVAC systems, where some customers described their installations as seamless and efficient. -... Read more

Positive Aspects: - Many reviews highlight the professionalism and competency of specific technicians, with several customers commending their courteous approach and technical expertise. - There are positive mentions of timely installation and thorough maintenance work, particularly regarding new HVAC systems, where some customers described their installations as seamless and efficient. - Individual technicians, such as Shane, Nathan, and staff from specific crews, received special commendations for their problem-solving skills and customer service, suggesting that there is a pool of dedicated workers within the company.Concerns About Service and Communication: - A larger portion of reviews indicate frustration with We Care's customer service and communication practices. Customers often reported delays in responses, difficulties in scheduling appointments, and poor follow-up after initial service calls. Notably, some expressed feelings of being ignored or undervalued once a sale had been finalized. - Multiple reviewers pointed out that there seemed to be a disconnect between customer service and technical teams, leading to misunderstandings and unresolved issues.Pricing and Sales Practices: - A significant number of customers expressed concerns over what they perceived as exorbitant pricing for parts and services, often suggesting that they felt pressured into purchasing unnecessary components or expensive service contracts. - The pattern of upselling during service visits was frequently mentioned, with reviews indicating that customers felt technicians prioritized sales over genuine maintenance of their systems.Installation and Quality Issues: - Several customers recounted experiences where installation work was subpar or resulted in further problems down the line; one reviewer specifically mentioned that their newly installed HVAC system stopped working shortly after installation. - Complaints regarding unprofessional behavior during installations, such as damage to the property or inadequate clean-up, were also noted, raising concerns about accountability and quality assurance.Overall Customer Satisfaction: - The juxtaposition of excellent individual technician reviews versus widespread criticism of the company Read less