RS Plumbing and Drain

A significant proportion of the reviews highlight several key themes:Honesty and Integrity: A recurring theme is Robert's honesty in pricing and assessments. Many customers commend him for his straightforward communication regarding costs and for not up-selling unnecessary services. This aspect has fostered trust among clients, resulting in repeat customers and strong recommendations.Prompt and Ef... Read more

A significant proportion of the reviews highlight several key themes:Honesty and Integrity: A recurring theme is Robert's honesty in pricing and assessments. Many customers commend him for his straightforward communication regarding costs and for not up-selling unnecessary services. This aspect has fostered trust among clients, resulting in repeat customers and strong recommendations.Prompt and Efficient Service: Several reviews note Robert's promptness in responding to calls and arriving at appointments. Customers frequently remark on how quickly he resolves plumbing issues, which is especially appreciated in emergency situations. This efficiency contributes significantly to the positive sentiment reflected in the reviews.Customer-Centric Approach: Many reviewers highlight Robert's willingness to go the extra mile, describing situations where he provided valuable advice over the phone or offered solutions that saved them money. His approach not only addresses immediate concerns but also educates customers on preventative measures, enhancing their overall experience.Professionalism and Knowledge: Reviewers consistently describe Robert as professional and knowledgeable, expressing satisfaction with the quality of his work. His expertise in plumbing is frequently praised, making customers feel confident in the services provided.Communication Issues: Despite the overwhelming positive sentiment, some reviews specifically call out failures in communication when customers encountered issues. Instances of being left without responses, limited availability during emergencies, and unreturned calls reflect negatively on the business Read less