Major Leak Plumbing

The reviews for Major Leak Plumbing showcase a mixed sentiment, with some clients expressing high satisfaction with prompt service, professionalism, and effective repairs, while others are overwhelmingly dissatisfied, citing negligence, poor communication, and untrustworthy assessments leading to denied insurance claims. The contrasting experiences highlight a split in client perception, with a cl... Read more

The reviews for Major Leak Plumbing showcase a mixed sentiment, with some clients expressing high satisfaction with prompt service, professionalism, and effective repairs, while others are overwhelmingly dissatisfied, citing negligence, poor communication, and untrustworthy assessments leading to denied insurance claims. The contrasting experiences highlight a split in client perception, with a clear divide between those who received positive service and those who felt misled or inadequately served. In detail, several common themes emerge from the reviews. Many customers praised Major Leak Plumbing for their quick response time and effective problem resolution. Several individuals noted that the technicians displayed professionalism, courtesy, and a strong knowledge base, reinforcing a good experience for those whose plumbing issues were addressed favorably. However, significant dissatisfaction arose from reviews concerning the service's relationship with insurance companies. A recurring claim involved reports written by Larry, which customers described as negligent or misleading. Multiple reviewers expressed frustration over the perceived incompetence in locating leaks, leading to denied insurance claims and the necessity of hiring other plumbers for accurate assessments. This has created a sense of distrust regarding the integrity of Major Leak's services, particularly when assigned through insurance companies. While some customers have had long-term relationships and expressed unreserved confidence in the quality of service received, a notable minority warns strongly against using Major Leak Plumbing based on their negative experiences, especially regarding Larry's involvement with insurance-related work. Overall, potential clients may want to consider both the positive experiences and the significant caution indicated in the negative feedback before making a decision. Read less