Liberty Plumbing, Heating & Air Conditioning

Liberty Plumbing, Heating & Air Conditioning has generally garnered favorable reviews, with many customers expressing high levels of satisfaction regarding specific aspects of the service experience. The most highlighted strengths include:Professionalism and Responsiveness: Many customers applauded the technicians for their professionalism and promptness. Individuals like Jerry and Steven received... Read more

Liberty Plumbing, Heating & Air Conditioning has generally garnered favorable reviews, with many customers expressing high levels of satisfaction regarding specific aspects of the service experience. The most highlighted strengths include:Professionalism and Responsiveness: Many customers applauded the technicians for their professionalism and promptness. Individuals like Jerry and Steven received particular mentions for their courteous and knowledgeable demeanor. Customers appreciated the quick response times, especially during emergencies, and noted that the technicians often went above and beyond, demonstrating a genuine commitment to customer care.Quality of Work: Several reviewers noted the high quality of service provided. Positive comments centered on successful installations and repairs, particularly in heating and air conditioning systems, where customers reported noticeable improvements in their home's climate control.Affordability and Fair Pricing: Many clients recognized Liberty for delivering competitive prices in comparison to other service providers. Happy customers frequently expressed appreciation for transparent pricing and avoided feeling exploited, especially in urgent situations.Communication: Jerry, the owner, was frequently praised for his direct involvement with customers, taking time to communicate effectively and address concerns. This quality was particularly appreciated in reviews concerning mishaps or service failures, where his personal touch seemed to leave a positive impression. However, some reviews indicated significant areas for improvement:Inconsistency and Missed Appointments: A portion of customers expressed frustration over missed appointments or lack of communication regarding delays. In situations where timely repairs were crucial, such as HVAC failures during extreme heat, these lapses had a notable impact on the overall experience and satisfaction.Disputes Over Pricing and Services: Certain reviews reflected discontent related to perceived overcharges, especially in situations involving equipment installations or suggestions to replace functional parts. Instances where customers felt they were upsold or provided services that did not resolve the problem led to significant frustration.Mixed Experiences with Equipment: While many customers had positive experiences with installations and maintenance, there were instances of dissatisfaction regarding the longevity and functionality of equipment post-service. Some reviews mentioned complications with previously installed units, leading to complaints about the long-term reliability and the company's follow-up service. Overall, while Liberty Plumbing, Heating & Air Conditioning has a firm base of loyal customers who appreciate their professionalism and responsiveness, addressing inconsistencies and improving follow-up communication may enhance their reputation further. Balancing competitive pricing with a transparent sales approach could help mitigate complaints over service charges while maintaining customer trust. Read less