By The Book Plumbing Heating Air Conditioning

Positive Experiences: - The majority of reviews express high satisfaction with the service provided by By The Book Plumbing, particularly noting the quick response times and the professionalism of technicians. Many customers highlight that issues were diagnosed and resolved swiftly, often on the same day, which has reinforced their trust in the company's ability to address plumbing problems ef... Read more

Positive Experiences: - The majority of reviews express high satisfaction with the service provided by By The Book Plumbing, particularly noting the quick response times and the professionalism of technicians. Many customers highlight that issues were diagnosed and resolved swiftly, often on the same day, which has reinforced their trust in the company's ability to address plumbing problems effectively. - Specific technicians, like Leon and Stan, received commendations for their knowledge, customer service skills, and ability to communicate clearly with customers. This indicates a positive perception of customer service as a significant strength of the company.Affordability and Value: - Several reviews emphasize the reasonable pricing associated with services rendered. Customers appreciate being offered options and solutions for their plumbing issues without feeling pressured to make unnecessary purchases. This affordability is a strong selling point noted in the positive reviews.Concerns about Trust and Sales Tactics: - There is a notable contrast in sentiment with one negative review, which raises alarms about possible unethical sales tactics by a technician. The reviewer describes feeling scammed after being pressured into purchasing a service warranty and claims that necessary services were suggested unnecessarily. This experience has severely impacted their view of the company and serves as a warning to potential customers regarding the sales approach of certain technicians.Professionalism: - Consistent mentions of professionalism, including covering shoes upon entering homes and showing respect for the customer Read less