Advanced Quality Plumbing & Rooter

Advanced Quality Plumbing & Rooter has received a mix of feedback from its customers in the past month, with a general leaning towards positive experiences. The following points summarize the key themes from the reviews:Quality of Service: A significant number of reviews highlight the quality of work performed by Kory, Tim, and their team. Customers frequently mention professional and thorough ins... Read more

Advanced Quality Plumbing & Rooter has received a mix of feedback from its customers in the past month, with a general leaning towards positive experiences. The following points summarize the key themes from the reviews:Quality of Service: A significant number of reviews highlight the quality of work performed by Kory, Tim, and their team. Customers frequently mention professional and thorough inspections that take into account the underlying issues affecting their plumbing. There are consistent praises for their problem-solving abilities and the care they take when addressing plumbing problems.Responsiveness: Many customers commend the company's rapid response time. Several reviews indicate that the service team arrived promptly, often within an hour, and was ready to tackle emergencies efficiently. This quick service was particularly appreciated during critical situations, such as severe leaks or backups.Customer Care and Professionalism: The staff members are frequently described as courteous, professional, and communicative. Customers appreciate the polite demeanor of the technicians and their willingness to explain the issues and procedures in layman's terms, ensuring customers understand the plumbing work being done.Transparent Pricing: A number of reviewers found the pricing to be reasonable and appreciated the upfront cost explanations provided by the team. However, some complaints surfaced about perceived overpricing or disputes regarding additional costs that arose during service. A few reviews mentioned issues with unexpected charges related to additional parts or labor, leading to dissatisfaction in those cases.Areas for Improvement: While most feedback is positive, a few reviews highlight lapses in communication and follow-up service. Cases where customers felt neglected after initial service, or did not receive timely callbacks, were noted. A couple of customers also mentioned dissatisfaction with the handling of complaints and the attitude of staff during pricing discussions, indicating a need for more consistent customer service.Reliability and Reputation: There is a strong recommendation trend, with customers expressing their intention to use Advanced Quality Plumbing for their future plumbing needs based on past positive experiences. This trend underscores the company Read less