J&S Handyman Services

In the recent reviews for J&S Handyman Services, a distinctive pattern emerges dividing customer sentiments into two clear categories: positive feedback and negative experiences. The positive reviews consistently celebrate the craftsmanship and attention to detail exhibited by employees such as Andrew and Johnny. Customers remark on the quality of work, punctuality, fair pricing, and the ability t... Read more

In the recent reviews for J&S Handyman Services, a distinctive pattern emerges dividing customer sentiments into two clear categories: positive feedback and negative experiences. The positive reviews consistently celebrate the craftsmanship and attention to detail exhibited by employees such as Andrew and Johnny. Customers remark on the quality of work, punctuality, fair pricing, and the ability to handle complex tasks efficiently, praising specific projects like kitchen renovations and door installations. Conversely, negative sentiments are fueled by multiple reports of unresponsiveness and communication issues. Several customers expressed frustration with delayed responses to inquiries, scheduling problems, and experiences where promised work was never delivered, leading to accusations of dishonesty. Some reviews indicate that potential clients felt ignored or dismissed after initial consultations or had appointments canceled without notice. For example, one reviewer highlighted a situation where a bid was delayed for weeks and ultimately not delivered at all, leaving them feeling disrespected. The recurring themes of exceptional workmanship contrasted with significant lapses in customer service raise concerns about the company's operational reliability. While many customers depend on J&S for needed repairs and renovations, a notable portion warns potential clients about the risk of poor project management and inadequate communication. This duality suggests that the company might benefit from addressing its internal processes, particularly in client communication and scheduling, to ensure a smoother experience for future customers while maintaining their strong reputation for quality work. Read less