M Santos and Sons Inc

The review highlights a troubling experience with M Santos and Sons Inc, centering on their handling of a bid request for a sewer repair project. A few key themes emerge from the analysis of this review:Poor Communication: The reviewer described several attempts to reach out for a bid, yet their efforts were met with sporadic communication. While there was initial engagement, the decline in respon... Read more

The review highlights a troubling experience with M Santos and Sons Inc, centering on their handling of a bid request for a sewer repair project. A few key themes emerge from the analysis of this review:Poor Communication: The reviewer described several attempts to reach out for a bid, yet their efforts were met with sporadic communication. While there was initial engagement, the decline in responsiveness as the context of the job became clear was particularly disappointing. This gives an impression of inadequate customer service and lack of follow-up.Lack of Professionalism: The review indicates that after the company was informed of the nature of the job, their enthusiasm diminished drastically. This behavior points to a lack of professionalism and a potentially dismissive attitude towards certain types of jobs or clients.Consequences of Inaction: The failure of M Santos and Sons to bid on the project caused significant delays in the sewer repair, leaving the reviewer with an unresolved issue for weeks. This illustrates a profound impact on the customer's situation, exacerbating an already challenging scenario.Impact on Business Reputation: The review suggests a worrying trend in client experience that could harm the company Read less