Discount Plumbing Heating & Air
2.5 /5 (119 Reviews Analyzed)
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FollowOverview of Company Customer Sentiment Analysis in January
The reviews for Discount Plumbing Heating & Air reveal a predominantly negative sentiment, with customers expressing frustration and dissatisfaction primarily due to poor customer service and lack of reliability. There are strong feelings of being disrespected and disregarded, particularly in emergency situations. A consistent theme is the perception of inadequate communication and follow-up, lead... Read more
Services Offered Verified by Business
Bathtub installation
Bathtub repair
Drain installation
Drain repair
Faucet installation
Faucet repair
Garbage disposal repair
Gas line installation
Gas line repair
Hot water recirculation pump installation
Hot water recirculation pump repair
HVAC installation or replacement
HVAC system repair
HVAC system maintenance
Plumbing inspection
Plumbing installation or replacement
Plumbing repair
Sewer installation
Sewer repair
Shower installation
Shower repair
Sink installation
Sink repair
Toilet installation
Toilet repair
Water heater installation
Water heater repair
Water pipe installation
Water pipe repair
Overview of Company Customer Sentiment Analysis in January
The common findings from the review highlight several key areas of concern:Customer Service Issues: There is an overwhelming sentiment that the customer service representatives lack professionalism and effective communication skills. Customers reported feeling treated as an inconvenience, which contributes significantly to the negative perception of the company.Scheduling and Reliability Problems:... Read more