Applegate Teeples Drilling Company

Several common themes emerge from the reviews of Applegate Teeples Drilling Company, indicating both strengths and weaknesses in their operations.Service Quality and Technical Expertise: Many customers applauded the proficiency of the plumbers, particularly Ryan, Chase, and other technicians. Positive reviews highlight their ability to address plumbing needs efficiently, underscoring a focus on th... Read more

Several common themes emerge from the reviews of Applegate Teeples Drilling Company, indicating both strengths and weaknesses in their operations.Service Quality and Technical Expertise: Many customers applauded the proficiency of the plumbers, particularly Ryan, Chase, and other technicians. Positive reviews highlight their ability to address plumbing needs efficiently, underscoring a focus on thorough explanations and effective solutions. Customers noted technicians who took extra measures, such as wearing booties and masks, which were appreciated by customers concerned about hygiene and cleanliness during service visits.Responsiveness: Several reviews praised the company for its quick response times, particularly lauding their availability for urgent plumbing issues. Customers appreciated being able to reach a live person promptly, even during off-hours, which contributed to a positive initial impression of the business.Mixed Customer Experiences: While the majority of reviews reflected positive experiences, some customers reported significant issues with the customer service aspect, particularly regarding punctuality. Instances of plumbers arriving hours late, lack of knowledge displayed during visits, and complaints about unprofessional conduct were noted. This stark difference suggests inconsistencies in the technician training or scheduling reliability that could affect customer perceptions significantly.Cost and Value Perception: Many reviewers mentioned pricing as reasonable and competitive, with one reviewer highlighting how Applegate Teeples offered a solution at half the price quoted by others. However, customers who felt let down by the service performance questioned the value they received for their investment, indicating a need for a careful balance between service quality and pricing.Recommendations and Repeat Business: There is notable sentiment towards recommending the company based on positive experiences. Many customers expressed intentions to return for future plumbing needs, citing trust in the technicians and a desire to build a relationship with the company. Overall, while many reviews depict Applegate Teeples Drilling Company as professional, knowledgeable, and responsive, there exists a clear need for the company to address customer service issues related to punctuality and transparency, which could enhance their reputation and customer satisfaction significantly. Read less