Universal Plumbers

Positive Experiences: A number of customers have shared favorable experiences with Universal Plumbers, particularly focusing on Sam's quick response and ability to solve urgent plumbing issues efficiently. Reviewers described him as friendly and skilled, often commending both his punctuality and the quality of his work. Repeat customers appreciated straightforward pricing and felt that they receiv... Read more

Positive Experiences: A number of customers have shared favorable experiences with Universal Plumbers, particularly focusing on Sam's quick response and ability to solve urgent plumbing issues efficiently. Reviewers described him as friendly and skilled, often commending both his punctuality and the quality of his work. Repeat customers appreciated straightforward pricing and felt that they received good value for their money.Quick Service: Several reviews noted the company's quick response times, which appears to be a significant selling point for Universal Plumbers. Customers consistently remarked on how promptly Sam or Sergio arrived at their homes and completed the necessary work, alleviating urgent plumbing problems effectively.Professionalism and Expertise Lapses: On the flip side, several reviews highlighted instances of unprofessional conduct. One customer noted a sarcastic tone from Sam during the service, which created tension rather than a helpful interaction. Another customer experienced a frustrating misunderstanding about the necessary work and cost, leading to disappointment in the service provided.Quality of Work: While many praised the competence of Universal Plumbers in handling their issues, there were multiple complaints regarding the thoroughness of the work. Some reviewers reported that jobs were left unfinished or not executed to a satisfactory standard. For instance, there were allegations of unnecessary damage to property which resulted in additional repair costs that were not covered by insurance.Value and Pricing Concerns: Pricing received mixed reviews, with many customers indicating that they felt charged fairly for the services rendered, while others felt that unexpected high charges were a significant issue. Reviewers expressed frustration when quoted high prices or when the service did not meet customer expectations regarding job completion and quality.Customer Trust: One prominent theme that emerged from the reviews is a lack of trust in Universal Plumbers. A few customers explicitly mentioned feeling taken advantage of or noted that the company did not follow through with promised work, leading to feelings of dissatisfaction and disappointment. This could be a critical area for improvement for the company in order to enhance their standing and reputation among customers. Overall, while many customers do report positive experiences with Universal Plumbers, the presence of repeated issues regarding professionalism, job quality, and customer trust indicates that there could be significant improvements necessary for the company to ensure consistent service and client satisfaction. Read less