Saddleback Plumbing Heating & Air

Positive Experiences: - Many reviews praised specific technicians, especially Memo, Wayne, and John, for their professionalism, expertise, and customer service. Clients appreciated the technicians for being punctual, knowledgeable, and capable of addressing plumbing issues efficiently. - Several customers noted the company's ability to respond quickly in emergency situations, often sending t... Read more

Positive Experiences: - Many reviews praised specific technicians, especially Memo, Wayne, and John, for their professionalism, expertise, and customer service. Clients appreciated the technicians for being punctual, knowledgeable, and capable of addressing plumbing issues efficiently. - Several customers noted the company's ability to respond quickly in emergency situations, often sending technicians to their homes shortly after contact. - The quality of work performed received compliments, with clients reporting that repairs were well-explained and executed with care, and many conversations emphasized positive interactions that fostered trust.Negatives and Areas for Improvement: - A recurring theme in reviews was dissatisfaction with customer service, particularly in scheduling and communication issues. Multiple clients mentioned receiving incorrect appointment times, last-minute cancellations, or lack of follow-up, which added to frustrations. - Pricing concerns were prevalent throughout the reviews, with several customers feeling that the cost of services was excessively high compared to competitors. Some expressed feeling misled regarding the cost or felt that they were being charged for services that were not delivered effectively. - There were also complaints that certain technicians lacked professionalism or did not take customer concerns seriously, leading to a perception of inconsistency in quality across different service calls.Customer Loyalty vs. Frustration: - Long-time clients sometimes expressed strong loyalty, reflecting their positive past experiences and consistent service with particular technicians. However, newer clients or those who experienced service failures expressed disappointment, indicating that experiences can be hit-or-miss, potentially harming the company Read less