IGP Plumbing Solutions

The reviews illustrate a dichotomy between outstanding service and concerning issues, primarily focused on cost and past service reliability. A significant portion of the feedback underscores the positive aspects of IGP Plumbing Solutions:Excellent Technicians and Customer Service: Multiple reviewers commended individual technicians, especially highlighting Sam for his professionalism, knowledge, ... Read more

The reviews illustrate a dichotomy between outstanding service and concerning issues, primarily focused on cost and past service reliability. A significant portion of the feedback underscores the positive aspects of IGP Plumbing Solutions:Excellent Technicians and Customer Service: Multiple reviewers commended individual technicians, especially highlighting Sam for his professionalism, knowledge, and friendly demeanor. Reviewers appreciated technicians completing jobs efficiently, with one mentioning an effective diagnosis and solution within seconds.Punctuality and Communication: Several customers noted the punctuality of the service personnel and their clear, consistent communication throughout the service process. This is seen as a significant strength of the company, contributing to the overall customer satisfaction.Positive Troubleshooting Experiences: A number of customers expressed gratitude for the troubleshooting advice provided over the phone before service calls, indicating a commitment to customer satisfaction. This proactive approach seems to foster loyalty, as some reviewers indicated their intention to use the company for future plumbing needs. However, there are notable criticisms that impact the overall sentiment:High Pricing and Lack of Transparency: A common theme in negative reviews involved sticker shock from pricing, including high hourly rates and unexpected total charges without prior estimates. This aspect caused frustration for some customers, particularly when tied to what they considered minor repairs.Past Quality Concerns: Some reviewers recounted negative past experiences, including issues with work quality Read less