Eclipse Appliance Installation

The reviews for Eclipse Appliance Installation reveal several key themes that provide insights into the customer experience:Professionalism and Skill of Installers: A significant number of reviews commend the professionalism and technical skills of the installers, with many customers expressing satisfaction with individuals like Doug, Ray, and Jim. Reviewers noted their courteous demeanor, thoroug... Read more

The reviews for Eclipse Appliance Installation reveal several key themes that provide insights into the customer experience:Professionalism and Skill of Installers: A significant number of reviews commend the professionalism and technical skills of the installers, with many customers expressing satisfaction with individuals like Doug, Ray, and Jim. Reviewers noted their courteous demeanor, thoroughness, and the quality of work executed, particularly in delicate installations and modifications.Communication and Scheduling: While many customers reported effective communication throughout the installation process, including timely notifications before appointments, there were also numerous complaints regarding scheduling issues. Some clients experienced difficulties getting in touch with the company for follow-ups and reported situations where their appointments were either incorrectly scheduled or outright canceled without sufficient notice.Overall Satisfaction with Services: Positive feedback centered on the effectiveness and efficiency of the installation process. Many users highlighted that the technicians were punctual, worked diligently, and cleaned up afterward, which added to their satisfaction. The competitive pricing for services was also frequently mentioned as a positive aspect.Frustrations with Customer Service: Despite the overwhelmingly positive remarks about installations, repeated concerns about the company's customer service were evident. Some customers shared experiences involving unreturned calls and lack of follow-up after installation, especially when dealing with complex situations Read less