DryMaster

Positive Feedback: - Several reviews highlighted individual technicians such as Alfonso, Blass, and Vincent for their professionalism and quality of work. Customers often expressed satisfaction with the thoroughness and cleanliness of their services. Many emphasized how these technicians took extra steps to ensure the job was done correctly and communicated effectively throughout the process. ... Read more

Positive Feedback: - Several reviews highlighted individual technicians such as Alfonso, Blass, and Vincent for their professionalism and quality of work. Customers often expressed satisfaction with the thoroughness and cleanliness of their services. Many emphasized how these technicians took extra steps to ensure the job was done correctly and communicated effectively throughout the process. - Positive sentiments frequently revolve around specific incidents where technicians went above and beyond, such as when they helped rearrange items or explained procedures to customers, which helped alleviate stress during emergencies.Negative Feedback: - A significant number of customers reported severe issues related to communication and scheduling. Complaints included long delays, missed appointments, and the need for repeated follow-ups to receive updates or resolve ongoing issues. Some customers noted feeling dismissed or undervalued during their interactions with the company's staff, particularly in terms of support and after-service communication. - Additional complaints specifically criticized service consistency, with some customers experiencing poor workmanship or issues that required callbacks. These involved problems like incomplete tasks, damage to personal property, or a lack of urgency in addressing ongoing issues, such as mold remediation.Recurring Issues: - Across the reviews, a theme of misaligned expectations emerged, particularly when customers were not adequately informed of service capabilities or additional costs related to their repairs. Instances where DryMaster allegedly charged for services that were not provided generated frustration as well. - The division of departments within the company also created confusion for customers, leading to perceptions of disorganization and inadequacy in managing multi-step projects. This fragmentation contributed to dissatisfaction, particularly among homeowners coordinating extensive repairs through their associations.Overall Experience: - Ultimately, while some customers expressed a willingness to recommend DryMaster based on specific experiences with individual technicians, the broader consensus reflects a need for improvements in overall service consistency, customer communication, and operational transparency. Many reviews suggest that while the quality of work can be commendable, the associated challenges experienced by customers may overshadow these positive aspects, leading to a hesitance in recommending the company as a whole without caution. Read less